Transform Your Business with OMSYS Technology

Finacle Core Banking Supports

• L1 Level Support (Basic level of support where in L1 resource pick up the call received from the branch end-user and educate him to resolve the issue if the issue is of Application level).
• L2 Level Support (If an Issue is pertaining to changes in parameters, issue requires any updates to be done in data base from back-end, Execution of EOD-BOD activities, Month/Quarter/Half year end activities etc.)
• L3 Level Support (Taking care of Patch deployments, Data base level issues, O/S Level issues and Performing DC –DR Drill)