Transform Your Business with OMSYS Technology

L1 Level Support (Basic level of support where in L1 resource pick up the call received from the branch end-user and educate him to resolve the issue if the issue is of Application level).
L2 Level Support (If an Issue is pertaining to changes in parameters, issue requires any updates to be done in data base from back-end, Execution of EOD-BOD activities, Month/Quarter/Half year end activities etc.)
L3 Level Support (Taking care of Patch deployments, Data base level issues, O/S Level issues and Performing DC –DR Drill)